Information Technology & Services - Windsor, England, United Kingdom
OHT Consultancy Ltd provide IT Service Management and Troubleshooting consultancy services, with a focus on problem management and operations.Contracting our services will enable you to embed a highly experienced IT operations professional within your business, able to provide enhancements to organizational capabilities in Service Management, Troubleshooting, Problem/Incident Management, Stakeholder and Vendor Management and Process Improvement.• Expert in Problem and Incident and Management• Expert in the Kepner-Tregoe Troubleshooting Methodology• Stakeholder relationship management, reporting and communication strategies• Development of effective SLA/OLA and KPI for teams, processes and functions• Management of vendors/managed services• Service/function governance development and implementation• Proven highly effective in team management and development of individuals