Information Technology & Services - Wolverhampton, England, United Kingdom
OMNINGAGE Connect is the world's most innovative customer engagement platform for Amazon ConnectThe platform is powered by various AWS services and offers rich customer context and journey data to agents. Armed with the data, agents can offer personalized customer service resulting in engaging interactions and amazing customer experiences.Contact centre supervisors and teamleaders get a 360-degree view of interactions, team performance, queue statistics and customer experience through a single desktop.
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