Hospital & Health Care - New York, New York, United States
On-call Ma is monitoring and tracking software that keeps the caregiver and coordinator accountable. It handles all after-hour calls by automatically connect to the right on-call coordinator. The software does the same job as after-hours answering service, but at a higher volume at a lower cost. You can have 2 on-call coordinators to hundreds, the system can handle it all. On-call Ma monitors the after-hour calls by listening to calls and use artificial intelligence to determine if a certain action is needed. For example, notify a supervisor if the coordinator did not take care of a call. Or if a caregiver cancels a visit, On-call Ma will automatically find a replacement and notify the coordinator of the action it took. On-call Ma was designed to be a sidekick by providing handy tools like texting so coordinators can multitask.
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