At Onestone we build customer oriented organisations. We guarantee impact with regards to reputation, sales, efficiency and loyalty. We integrate people, processes and technology in innovative customer service. We move mountains, one stone at a time.A big mountain. That is what organisations see when they look at change. And they try to shift the mountain by pushing against it full force. A tremendous effort with very little result. The entire team ends up completely depleted and eventually just gives up.But it doesn't have to be that way. What if we just took one stone at a time? One that can actually be lifted without too much strain so you go full distance with it. We might be moving only a small portion of the mountain, but at least everyone would see that it is possible. Giant leaps are possible, make no mistake about it. We end up implementing big change. Watching colleagues put down a spectacular result? Nothing is more gratifying or motivating than the sense of accomplishment that goes with having contributed to a major shift by moving a stone of your own too.Do you want to know more about our projects and the results we achieve? Read about it on our website http://www.onestone.be/en/our-clients/

Customer strategy Service concept design Expert advice & coaching Expert advice & coaching Customer Experience Strategy Product & Service Design Customer Experience Design Psychological Engineering Digital Transformation Design Thinking Behavioral Economics Organizational Change Digital Strategy Digital & Human Interfacing Rapid Prototyping & testing Customer Remembrance Change Management Net Promoter System Operational Excellence Customer Journey Design Employee productivity & engagement Technological Innovation Lean Customer Journey Optimization Product & Service Design Expert advice & coaching Digital & Human Interfacing Rapid Prototyping & testing Employee productivity & engagement