Operative Intelligence
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Operative Intelligence Employees
Operative Intelligence Senior Management
Operative Intelligence Details
✔️ About Operative Intelligence (OI)We have over 25+ years of hands-on experience in contact center transformation and optimization. We grew tired of the problems we faced in improving these businesses and built a product we wished we'd always had. Our platform approach is based on applying service design, delivery and data science in contact centers. ✔️ Our ProductThe Operative Intelligence (OI) platform helps contact centers understand the root cause of their customer demand - that is, the reason customers contact and why - as well as the cost and effort associated with those interactions. The intuitive platform pinpoints exactly what's working and what's not, so you can focus consistently on what can be improved across customer, people and operational dimensions of the contact center.✔️ Benefits - Focused change over time can unlock between 25%-40% of costs - Targeted quick wins can unlock 5%-10% of costs - Reduced customer effort that increases NPS and CSAT✔️ How we're differentRoot Cause Insights - the only platform that classifies contacts at root cause levelTechnology Agnostic - no integrations means we can deploy quickly and as requiredPay per Use - only pay when you access insights We're Invested - we guarantee an ROI or you don't pay✔️ What people say about us"OI gave us the insight about our calls that we always needed, but have never been able to validate with hard evidence." - Mark Whitney, AVP Contact Centers, Apple Federal Credit Union"OI has created a solution I have not seen in the 26 years I have been in the CX business." - Jeff Guymon, BPO & CX Executive
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