OpsTalent

Winner of Forbes Diamonds 2020-2023 and Gold Winner of ECCCSA 2023 in Best Employee Experience OpsTalent was founded in 2012 and has become a leading operator in the nearshore business process outsourcing space, an organisation where people can learn, grow, and achieve their dreams in an environment of like minded people, with similar values and beliefs. Our two divisions in Poland cover: ➡️Multilingual Customer Service & Sales Support ➡️Software Development & Talent Outsourcing We help ambitious CX business partners: ☎️Design, Build, and Operate Next-gen Customer Service Solutions Increase Revenue and Reduce Costs ✔️Maximize Customer service KPIs & SLAs Reduce Employee Attrition Our IT branch provides: Flexible, Leading-edge Tech Talent Solutions Innovation to solve complex financial challenges ⚙️BOT Model Team Engineering Bespoke Software Development With a headcount of over 500+, our focus is on our people, with culture built around a wellness-focused environment that thrives on innovation. Over the years our clients have included HSBC, BNY Mellon, Ubisoft, Nestle, and Revolut. This journey has allowed us to become a disruptive force in our industry, achieving annual growth rates of over 25% while consistently delivering yearly staff turnover averaging between 3.5-7% (in an industry where turnover exceeds 20-45%). ECCCSA 2023 - Best Employee Experience - Gold ECCCSA 2022 - Best Health & Wellbeing Programme- Silver Forbes Diamonds - four consecutive years in a row - 2020-2023 ECCCSA 2017 – Employer of the Year - Gold Wellbeing Institute – Wellbeing Certificate Leader - first officially certified company in Poland WellPower 2018 Property Design – Best Designed Office Space ☎️Best Customer Service – 1st place for our USA Logistics client Get in touch and see how we can help your company reach new heights ⛰️