Outsourcing/offshoring - , ,
> Ensures the profitability of the account/program by making certain that client KPIs, goals, and targets are met.> Ensures that company-set ratios for staffing are maintained for smooth operations of the program, and that the manpower complement is sufficient for the call volume.> Ensures that everyone within the program strictly abides by Company and Client Policies and Procedures.> Recognizes and rewards top performers while carrying out disciplinary action / consequence management for non-performers.