OTEC is an Ontario-based independent, not-for-profit training, consulting, technology & workforce development organization that delivers high quality, creative and branded solutions for the development and growth of a professional, skilled workforce. It is a leading source of support for community workforce capacity building and for helping companies attract, retain, and develop high performing employees and become Employers of Choice. OTEC is the premier source for Customer Service and leadership training and strategy development, Tourism Ambassador training and occupational certification, and education products and services for tourism, hospitality and service oriented organizations in a wide range of industry sectors both nationally and internationally.OTEC has developed and implemented several innovative models and programs to help businesses and communities develop workforce development strategies to solve their labour and skills gaps and shortages and to recruit talent. Key program areas include the Align Network and the Discover Ability Network focused on unique solutions to match employers with those from various labour pools including youth and those with disabilities.Improve your business' ability to attract, retain and develop high performing teams. Let OTEC's team of consultants help identify skill gaps, set goals and develop customized training, workforce strategies and H.R solutions that will enable your organization to exceed customer expectations and improve business results.

Customer Service Training Tourism Hospitality and Service Industry Training & HR Solutions Train the Trainer Programs Customized and Web-Based Learning Pre-employment Training Programs Workforce Development Hospitality and Service Industry Training & HR Solutions Community Development Leadership Training Customer Service Strategy Leadership Strategy Workforce Development Strategy Training Program Development Tourism Ambassador Trainng Sexual Harassment & Violence Training Workplace Skills Training Literacy & Essential Skills Training Align Network Discover Ability Network Diversity & Inclusion Training Sector Strategic Planning & Consulting Hospitality and Service Industry Training & HR Solutions Sexual Harassment & Violence Training Literacy & Essential Skills Training Diversity & Inclusion Training Sector Strategic Planning & Consulting