Pamela Gregory Associates Ltd
Management Consulting - , England, United Kingdom
Pamela Gregory Associates Ltd Employees
Pamela Gregory Associates Ltd Details
PGA is highly experienced in building, managing and transforming contact centre businesses . We offer the dual capability of consultancy and interim management.We have achieved great success in sales and services disciplines acrosss a range of industry sectors and are proud to be a provider to a number of blue chip organisations, over 80% of our assignments are repeat or referral business.Our core areas of business include:-Strategic focus and development - Working with you to define, develop and implement effective strategies to support your contact centre goals. We have the experience to support you from new build through to focus on your people, quality, performance and customer challenges. Business transformation and change - We can build and optimise your sales or service contact centre business.We conduct Operational Reviews to assess the "Health Wealth and Opportunity" of your operation. Following through with active "hands on" change support whether this be a focus on:- ROI, quality, growth, satisfaction and importantly the customer experience. As a PRINCE2 practitioner we can also support and manage change programmes on your behalf.Operational leadership and people management - First class and highly experienced senior level interim managment.Delivering high performance and results through excellence in coaching, people development, operational and organisational modelling, cultural change. Leadership of diverse and complex sales and service operations.Strong relationship management and Customer Champion - Highly experienced in procuring and managing 3rd party suppliers, client relationship development, building and sustaining key stakeholder relationships.. Integral to all we do is championing and challenging the end customer experience.Business development - Proven track record in creating and developing effective inbound, outbound and blended telemarketing strategies, campaigns,practices and operations.
