Hospital & Health Care - , ,
When leading healthcare teams, it is tempting to only look at the numbers. How many new patients? How is staff retention? What was our bottom line? But as healthcare professionals, we must see the people behind these numbers. Patients. Staff. Providers. Leaders. These individuals are looking for a team they can trust - one that has all their best interests in mind.When trust is at the heart of practice culture, patients, staff, and clients become fans. That evolution isn't always quick or easy, but it is always worth the effort. Because fans are loyal, and they go out of their way to share positive experiences with others.To build trust, Partners in Service Excellence collaborate with teams to improve daily patient interactions, enhance knowledge of mental health, expand comfort in serving diverse populations, and strengthen team relationships and communication.The clients that get the most value out of our work have a few things in common.1. They want to go the extra mile for staff and patients2. They want to be viewed as an "exceptional practice"3. They are open to making an operational change with evidence that it will lead to service excellence