Performance Quest Leadership
Management Consulting - , ,
Performance Quest Leadership Employees
Performance Quest Leadership Details
You know how complacency and entitlement can work their way into a culture and then wreak havoc? Using a unique approach to engaging teams, I help people master the attitudes of happiness and service excellence. This innovative approach, rooted in a concept that I call the Collaboration Quadrant, is best illustrated using the intersection of two scales… happiness on the vertical scale (bookended by MISERY and BLISS) and the quality of service delivered (MEDIOCRITY vs EXCELLENCE) on the horizontal scale. You can get a sneak-peak at the top part of the illustration above.Where do you want your people on this graph? If it's the upper right corner then you've picked the Collaboration Quadrant. This is where you are most fulfilled and your customers are most fulfilled.You just need to do one thing to get in the Collaboration Quadrant and stay there. Fortunately this secret ingredient also transforms behavior into an act of volition so that you and your team are driven to stay there. As for this secret sauce... it's simple… be grateful. And what I do... use gratitude to help you find greater happiness and serve your customers with excellence.
