Phenomenal Performance Solutions Inc
Information Technology & Services - Surrey, British Columbia, Canada
Phenomenal Performance Solutions Inc Employees
Phenomenal Performance Solutions Inc Details
25 + years of extensive experience including 3 Fortune 100 companies in customer-centric environments with constant improvements using DMAIC principles resulting in delivery of simultaneous, large-scale mission-critical projects on time and under budget.Our expertise include project management, procurement, learning / training of new technology, design, deployment, asset management, communication (project / schedule updates, status reports for stakeholders including C-suite executives) and technical support (with KPIs & SLAs) in• Roll outs including --- Technology refreshes (hardware / software) --- Software implementations --- New Deployments including new store openings --- IMACs (Install / Modify / Add / Change) --- Special Events (Shows / Festivals)• Support services including --- New store grand opening / special events --- Field support for over 200 locations across Canada• ITIL ImplementationsManaged implementation of applicable industry best practice support frameworks, such as the IT Infrastructure Library (ITIL), to improve IT operations maturity level and move to a more proactive customer-centric & support focused approach• Process / proposals DevelopmentsParticipated in the development & presentation of processes / procedures, RFI, RFQ, RFP and SOW documents
