Pulse Mystery Shoppers
Retail - Melbourne, Victoria, Australia
Pulse Mystery Shoppers Employees
Pulse Mystery Shoppers Senior Management
Pulse Mystery Shoppers Details
It can cost up to 7 times more to acquire a new customer than it does to convert an existing customer. What would a 1% increase in conversions mean to your bottom line?Pulse is a mystery shopping service for eCommerce stores. Engage a shopper to navigate through your store from the homepage to checkout, looking for ways to improve your customers' buying journey. A shopper is matched to your industry/customer persona who will video record a mystery shop and will provide a report of areas for improvement. By experiencing your customers' buying journey through our mystery shopping processes, we let you know what areas need to be a focus in your store to improve conversions. Your store gets assessed through 5 main areas of focus, trust, brand, navigation, functionality and fulfilment, A great experience leads to sales which in turn builds a raving fan base. Your Pulse Scorecard will become a key metric to how you measure your online operational standards. Book a Mystery Shop today to see where you can give your customers a better purchase journey.
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