Rafael Montenegro
Information Technology & Services - , ,
Rafael Montenegro Employees
Rafael Montenegro Details
Digital Product Design • Employee and Customer Experience • Service Design & ResearchDesign Thinking • Visual Thinking • System Thinking Research & Analysis: Interviews • Etnographic Research • Participatory Research • Heuristic evaluation Understand: Personas • Stakeholder / System / Journey / Experience mapping • Problem Framing Ideate: Design Thinking & Creative Problem Solving WorkshopsPrototype: Interaction Design & Information Architecture • Conceptual Models • Task Flows • Wireframing • Visual Design Supervision / Art DirectionTest: Usability and User Experience Analysis • User Testing • Fine tuningManagement, Coaching & Strategy: Team Management and Training • Proposal Development & Estimation • Project Scoping & Management • Quality Control • Key Account Management
