Non-Profit - Bedford, OH, US
Executive Administrator, Director of Member Experience, and Recruiting
The Rockhead Group USA, LLC is a council of "Best in Class" stone fabricator executives in diverse markets. We are raising the industry bar and member ROI through MIA accreditation requirements, best practices, benchmarking and financial transparency. The group's primary offering is business intelligence for stone fabricator executives along with partnerships with industry vendors via a RGU stone certified program. The focus of Rockhead Group USA was to bring a high level of business intelligence into its international network of fabricators; this in turn would result in much higher levels of consumer satisfaction, and subsequently greater profitability for its members. The group had a vision of raising the industry bar; from better products, better employees, to better processes. Rockhead Group USA partnered with vendors to bring the best product to the market through its international network. To forward the goal of Best in Class, all Rockheads are required to be MIA certified; a rigorous process that includes a voluntary OSHA inspection. Rockheads meet virtually each month to idea generate and share, to document best practices and to benchmark industry standards. Rockheads hosts three- four quarterly in-person retreats to truly delve into the issues facing the serious stone fabricator. Rockheads is not an open group, it is comprised of the top firms in the USA and Canada. Rockheads members are committed to the benchmarking/best practices foundation and require members to share financial and other business data. In addition Rockheads conduct member site visits to stretch the thinking space and to assist each other in being better.
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