SBMC- Strategic Business Management Centers
Marketing & Advertising - Toronto, Ontario, Canada
SBMC- Strategic Business Management Centers Employees
SBMC- Strategic Business Management Centers Details
SBMC has an established call centre that was developed out of the commitment to our clientele to provide ‘Gold Standard' service. Our ability to perform as a ‘Gold Standard' Centre and level of dedication to provide the best and most innovative service possible is surpassed only by our desire for our valued clientele to reach their goals. SBMC delivers call centre expertise, focused on providing a custom solution to the needs of our clientele. We utilize cutting edge technology such as a Predictive Dialer, Custom Technology to connect with your customer base, Modeling and Reporting Tools that allows us to know who to contact and when in order to maximise connect rates. We have over 20 years experience within the Inbound world and can boast industry leading Service Levels. Within SBMC our people are our greatest assets. We have experienced Agents, Team Leads, Supervisors and Support staff committed to ensuring the highest level of service possible. Through careful planning and modeling, SBMC can ensure that even before the first call is placed or taken our quality is up to 100%. We are able to keep the quality high through rigorous training, quality assurance call monitoring/scoring, coaching and working with you. SBMC operates within a league of its own, while many call centres offer ‘out of the box' – ‘one size fits all' models, SBMC blazes a trail just for you. This trail is lined with the solutions to your needs rather than the needs of many, which may not necessarily fit your model. We pride ourselves on being small enough to listen and care, but large enough to tackle complex Inbound, Outbound call and marketing campaigns seamlessly so as to not cause any disruption in your processes. We believe in partnerships not cookie cutter call centre services. We have industry leading Service Levels on the Inbound side as well as Industry leading connect rates on the Outbound side (50 to 70% based on list age)
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