Management Consulting - Park City, Montana, United States
Prof Adré Schreuder is considered to be the subject matter specialist in the field of customer experience measurement and management. He has over 25 years of experience and advises companies across multiple industries both locally and internationally. Adré Schreuder holds a Bachelors, Honours & Masters degree in Marketing Cum Laude at the University of Pretoria (UP). He completed his doctoral studies at the University of Johannesburg. Adré held various academic positions up to Professor & Head of Department before he became a full-time practitioner in leading Consulta for the last 20 years. Adré held the position as Founder and CEO & CVO of Consulta – a Customer Experience Advisory Consultancy until he sold the company at the end of 2019.His specialties include: Customer Experience Measurement & Management, Customer Satisfaction, Customer Engagement, Customer Loyalty, Customer Service, Service Quality, CVP Design & Testing, Conjoint Analysis, Brand Fitness Analysis, Market Research Leadership.In this new venture Adré will soon publish his first book focussing on a easy to read practical guide how to design, implement, sustain customer experience in a business in the Small & Medium Enterprise category. The book will be the launch of a series of online training, mentoring and training programs for entrepreneurs.