Telecommunications - , ,
Waiting times are difficult to eliminate, but easy to improve!The phone is an essential tool for good customer service, since it is the preferred form of contact. It is only possible to give a great first impression once. If the first meeting with the customers isn't highly prioritized, the risk of a bad experience, is greatly increased. Replace your current on hold music with meaningful content and show as a company, you're respecting your customers' time.