Management Consulting - , ,
SCG provides contact center consulting to improve our clients work force effectiveness and efficiency. From when the call arrives to product fulfillment, our team will assist in ensuring industry best practices are applied, measured and tracked to sustain the performance improvement. The employees in any organization shoould be regarded as the company's most valuable asset. SCG is able to assist organizations to measure, identify red flags and create appropriate solutions to adress mission critical concerns. Additionally, our team of experts can assist in the design and implementation of sales incentives, performance metrics and tracking tools, and design and implement employee rewards and recognition programs. SCG is able to assist our clients in every facet of contact center support.