Serata digital is a Canberra based, government focused digital agency with digital identity, software as a service and DTA compliant methodologies ready to go for your service transformation program, digital projects or consultancy advisory needs.Areas of PracticeDIGITAL STRATEGYThe transition to digital is complex, we help you navigate the policy, program and delivery path to transformation. Our founders and staff have worked in and for government, covering all aspects of government business from policy, program design and delivery through to communications, operational planning and ongoing service.SERVICE DESIGNTransforming services to digital requires a crystal clear understanding of the service itself. With a government focus, we provide the understanding, talent and methodologies to capture the service intent, the outcomes required and prepare for the technology transformation.USER EXPERIENCE DESIGNThe art of elegant simplicity is hard to achieve, we'll deliver user experiences that are transformative, citizen focused and deliver better employee experiences in the service journey.Our approach and outputs meet all government standards including the DTA Digital Service Standard.CLOUD ARCHITECTUREDemystifying the application of cloud services to organisations requires a strong background in Software as a Service, Platform as a Service and Cloud Computing. We bring the knowledge and experience to integrate your business systems and processes with cloud services for faster, cheaper and more effective service delivery.CUSTOMER RELATIONSHIP MANAGEMENTThe core technology for digital service design is an effective, efficient and easy to use CRM system. Serata employs the best of breed CRM platforms as a foundation for onboarding organisations to the digital age of customer service and intelligent service delivery for stakeholders. Combined with our digital identity offerings, we empower digital transformation.DIGITAL IDENTITYDigital Identity in government is a hot topic, we have proven capability to meet all federal, state and local government guidelines using best of breed CRM platforms to create digital access, authorisation and ongoing service delivery. In a shifting landscape of regulation and policy requirements, Serata can get you started now.

Website: serata.digital

Employees: 20 - 49

HQ: N/A

Location: N/A, ACT, AU

Revenue: Not Available

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Serata Australia is a Canberra-based digital agency that specializes in providing digital transformation services to government agencies. With a focus on professional services software, Serata offers a range of services including digital strategy, service design, user experience design, cloud architecture, and customer relationship management. Their mission is to help government agencies navigate the complex transition to digital and provide elegant, citizen-focused solutions that meet all government standards, including the DTA Digital Service Standard. Serata's team of experienced professionals have a deep understanding of government business, having worked in and for government agencies covering all aspects of government operations. They offer a unique blend of policy, program design, delivery, communications, operational planning, and ongoing service, making them well-equipped to handle the complexities of digital transformation in the public sector. Their approach is based on best-of-breed CRM platforms, cloud computing, and digital identity solutions that empower digital transformation and intelligent service delivery for stakeholders. Serata's services are designed to meet the needs of government agencies of all sizes, from small departments to large federal agencies. Their methodologies are ready to go for service transformation programs, digital projects, or consultancy advisory needs. With their expertise in digital identity, they can help government agencies meet federal, state, and local guidelines, ensuring compliance in a shifting landscape of regulation and policy requirements. In summary, Serata Australia is a trusted partner for government agencies looking to embark on digital transformation. With their expertise in professional services software, digital strategy, and user experience design, they can help government agencies deliver better services to citizens and employees, while ensuring compliance with government standards.

Serata Digital is a company that helps government agencies improve their digital services. They have experts who understand the government's needs and can help with digital strategy, service design, user experience design, cloud architecture, and customer relationship management. They use the best technology to make sure their solutions are efficient, effective, and easy to use. They also have experience with digital identity and can help agencies meet government guidelines. Serata Digital is ready to help with service transformation, digital projects, or consulting needs.