Founded in 1993, since the beginning Sercom has stood out in the Contact Center Services. Sercom is highly involved with its clients, what ensures an outstanding position in the market. Its working philosophy and clients portfolio enable Sercom's continuous sustained development and keep its integrity. Its successful history and its executives long term vision allow Sercom to keep finely tuned with the global trends in strategic, technological and human resources terms.Sercom's mission:1- Implement and manage the best contact center solutions in the market.2- Provide the best combination between Technology and Human Resources.3- Change a Contact Center into a Profit and Opportunities Center.Sercom has developed a full variety of services that aims to manage our clients' life cycle, providing conditions to take advantage of all opportunities that each market offers. Customer Service - Our focus is Customer Relationship Management, customers' retention, anti-attrition and tech support.Telemarketing - Through a direct channel with our clients, Sercom enables all straight purchase facilities by phone with pre and post sales support.Tech Support - Through structured scripts, highly skilled technical agents are trained to provide tech support for special equipments and products.Web Chat - This tool was internally developed. Our web-chat system provides a great method to maximize your sales through the web, customer service and support.

Website: sercomm.com

Employees: 1000 - 4999

HQ:

Location: Taipei, N/A, TW

Revenue: >1 Billion

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Sercomm: A Leader in Contact Center Services and Networking Hardware Sercomm, founded in 1993, has established itself as a premier provider of contact center services and networking hardware. With a strong presence in Taipei, Taiwan, the company has built a reputation for delivering exceptional customer relationship management, telemarketing, and technical support services. Sercomm's mission is to implement and manage the best contact center solutions in the market, provide the best combination of technology and human resources, and transform contact centers into profit and opportunities centers. Sercomm's comprehensive suite of services is designed to manage the entire customer life cycle, offering customer service, telemarketing, and technical support. The company's customer service focuses on customer retention, anti-attrition, and tech support, while its telemarketing services provide direct sales facilities by phone with pre and post-sales support. Additionally, Sercomm's technical support services are delivered through structured scripts, ensuring that highly skilled agents can provide support for specialized equipment and products. Sercomm's commitment to innovation is evident in its internally developed web chat system, which

Sercom was established in 1993 and has been a leader in the contact center industry ever since. The company's commitment to its clients has helped it stand out in the market. Sercom's philosophy and client relationships have allowed it to continuously improve and maintain its integrity. The company's success and long-term vision have enabled it to stay up-to-date with global trends in technology, strategy, and human resources. Sercom's mission is to provide the best contact center solutions, combine technology and human resources, and turn contact centers into profit and opportunity centers. The company offers a range of services to manage clients' customer life cycles, including customer service, telemarketing, technical support, and web chat. Sercom's customer service focuses on customer relationship management, customer retention, and technical support. The telemarketing service provides direct sales support to clients, while the technical support service offers structured scripts and highly skilled agents to help with special equipment and products. The web chat tool, developed by Sercom, allows for maximum sales, customer service, and support through the web.