Sercomm Corporation has been committed to the development of broadband networking software and firmware and offers comprehensive telecom broadband solutions, and is now a global leader in the industry. Headquartered in Taipei, Taiwan, Sercomm now employs thousands of people around the world. A global logistics network is now taking shape with R&D centers and production sites both in Taiwan and China. Sercomm’s global operation networks are also covered in North American, European, Chinese and Asian Pacific markets, to provide great customer service. With R&D capabilities accumulated over many years, Sercomm has successfully mastered the key technologies and market trends of the telecom broadband industry, subsequently creating products for various user groups (i.e., home, commercial, telecom, security surveillance, and cloud-based applications) that offer clients broadband products with integrated designs and services. Sercomm serves frontline telecom operators in Europe, America, and emerging markets, and has successfully positioned itself as an international supplier.

Website: http://www.sercomm.com

Employees: 1000 - 4999

HQ: +886 2 2655 3988

Location: Taipei, Taipei, TW

Revenue: $1.6 billion

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Sercomm: A Leader in Contact Center Services and Networking Hardware Sercomm, founded in 1993, has established itself as a premier provider of contact center services and networking hardware. With a strong presence in Taipei, Taiwan, the company has built a reputation for delivering exceptional customer relationship management, telemarketing, and technical support services. Sercomm's mission is to implement and manage the best contact center solutions in the market, provide the best combination of technology and human resources, and transform contact centers into profit and opportunities centers. Sercomm's comprehensive suite of services is designed to manage the entire customer life cycle, offering customer service, telemarketing, and technical support. The company's customer service focuses on customer retention, anti-attrition, and tech support, while its telemarketing services provide direct sales facilities by phone with pre and post-sales support. Additionally, Sercomm's technical support services are delivered through structured scripts, ensuring that highly skilled agents can provide support for specialized equipment and products. Sercomm's commitment to innovation is evident in its internally developed web chat system, which

Sercom was established in 1993 and has been a leader in the contact center industry ever since. The company's commitment to its clients has helped it stand out in the market. Sercom's philosophy and client relationships have allowed it to continuously improve and maintain its integrity. The company's success and long-term vision have enabled it to stay up-to-date with global trends in technology, strategy, and human resources. Sercom's mission is to provide the best contact center solutions, combine technology and human resources, and turn contact centers into profit and opportunity centers. The company offers a range of services to manage clients' customer life cycles, including customer service, telemarketing, technical support, and web chat. Sercom's customer service focuses on customer relationship management, customer retention, and technical support. The telemarketing service provides direct sales support to clients, while the technical support service offers structured scripts and highly skilled agents to help with special equipment and products. The web chat tool, developed by Sercom, allows for maximum sales, customer service, and support through the web.