Service Management Leadership
Information Technology & Services - , , United States
Service Management Leadership Employees
Jeffrey Tefertiller
Digital Transformation Leader, CIO Advisor, Service Management Executive//ITAM Consultant, Founder
Service Management Leadership Senior Management
Jeffrey Tefertiller
Digital Transformation Leader, CIO Advisor, Service Management Executive//ITAM Consultant, Founder
Service Management Leadership Details
Service Management Leadership is a trusted advisor for many CIOs and Executive Leaders.Unlike many firms, Service Management Leadership focuses on just the FIVE areas of expertise:1. Service Management, Including CMDB Remediation2. Asset Management3. Business Continuity4. Advisory, Including Leading Through Transformation5. Experience ManagementWith decades of experience leading initiatives in these core areas, we can help you and your organization realize optimal outcomes.The team has extensive expertise leading transformations and programs - both large and small. Service Management Leadership brings expert-level understanding and practice of Service Management principles and how to leverage the ITSM/ESM frameworks for all ITSM and ITAM toolsets, and in many industries. The firm's focus is to deliver value in terms of saving money and time, reducing downtime of services, and standardizing outcomes.These FOUR areas are what many organizations need most during these unique times. Below are more details on each.1. Service Management a. CMDB Remediationb. ITIL Process Designc. Process Improvementd. Optimizing uptime through improved processese. Fixing ServiceNow deployments2. Technology Asset Management a. Software Asset Managementb. Hardware Asset Management3. Business Continuity/Disaster Recoverya. Strategyb. BC Plan developmentc. Trainingd. Testing4. Leading Through Transformation a. Cost optimization/reduce IT spendb. Vendor Managementc. Regulatory5. Experience Management a. Customer Experienceb. Employee Experiencec. Experience dealing with internal ITd. Experience dealing with external vendorse. Assessments, Sentiment, and Transformation deliverables.The firm is led by Jeffrey Tefertiller who brings over 28 years of Service Management leadership experience. Jeffrey is known for his practical approach to Service Management, focusing on business outcomes. Contact us today!
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