ServXcellence Consultancy
Professional Training & Coaching - , ,
ServXcellence Consultancy Employees
ServXcellence Consultancy Details
Is excellence in service an attainable goal? Is customer service still important amid a crisis? Is the customer's experience key in your decision making? More importantly, will you do service with you if you were your customer?Sustainable improvement that will impact the quality of your organisation's operations can only be realised by taking a wholistic approach that considers your:• People (staff and customers), • Products (tangible and intangibles offerings), and • Processes (strategic and systematic methods in operations)ServXcellence Consultancy is well equipped and experienced to delve into these aspects of your business and inspire permanent changes to your culture. Areas of expertise include:• Customer Service Management Systems• Process Improvement• Corporate training and coaching• Customer service and customer satisfaction research (post transactional surveys, inter & intra departmental service quality surveys, mystery shopping etc,)• Customer Service Audits
