Information Technology & Services - Scottsdale, Arizona, United States
The ability for businesses to advance their technology and optimize efficiency is extremely difficult given resource constraints due to budgeting or limited local talent. "Do more with less" is a phrase I hear often from clients. The thought of using a consultant makes most shudder as many experienced only a high level partnership with deep level promises (and pay). Enter SmoothFin, consulting that doesn't suck. My background has in-depth experience is multiple industries, in multiple areas of the business bringing a holistic, robust set of problem solving skills. Let me know if you're looking for high quality, impactful help in the following areas:- Product Management (Vision & Execution)- Conversion analytics and strategy- Nurturing 3rd party and organic leads through chat, SMS, calls, and email- Customer journey mapping- Random problems people keep circling but no answers arise (lord knows we've all been there)- Operational efficiency and automation (handle time is too long!)- Work-item routing and automation- Contact prevention (understand how to prevent customers from calling AND keep them converting and satisfied)- Analytics and KPI strategy (how to measure your workforce in a way that drives positive behavior... and numbers)Consulting isn't about going in and telling everyone what to do. Every situation is unique and requires collaboration with your current teams to get things done well. Our goal is to leave your company feeling like they're in a better place than before our partnership and give your employees new skills to continue to move the needles in the right direction.
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