Consumer Services - Melbourne, Victoria, Australia
So much of a service is intangible. Compared with a tangible product, a service can be much harder to differentiate from its competitors—and more difficult to ensure consistent and high-quality customer experiences. Strategic Service Design is a holistic way for you to show how empathic you are to your customer needs. It is a practical but creative way to improve your services and innovate new ones. Strategic Service Design is all about making that customer journey tangible.
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