Supportman
Information Technology & Services - , ,
Supportman Employees
Supportman Details
Benefits: - Know how happy your customers are - Quickly follow up with your unhappy customers - Save time analyzing your Intercom Metrics - Promote communication around your ratings and metrics - Let the company know how they are affecting the support team - Be proactive by remembering to follow up with specific customersFeatures: - Immediately send conversation ratings to a Slack channel - Create Reminders in Intercom that are sent to Slack - Weekly team metrics and graphs for conversation volume, response times and ratings, sent to a Slack channel - Send notifications when a conversation hasn't been replied to past a threshold you set up - Weekly individual reports sent directly to agents in Slack - Weekly shout outs for top agents in Slack
Supportman Technologies
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