Surveypal
SaaS - Palo Alto, CA, US
Surveypal Details
Measure and lead your customer service with Surveypal Insights. Save time and costs with actionable Insights. Discover opportunities to improve your people, service processes, and products. Designed together with Customer Service Directors and Team Leaders to finally combine performance, quality and value in an easy-to-use solution. • React quickly to changes in your performance KPIs and keep service costs down.• Discover root causes behind service contacts and deflect future tickets to deliver exceptional service.• Show the ROI of your customer experience and show why your team makes the biggest CX impact.What you get with Surveypal Insights:• Root cause analysis in 10 seconds• Actionable insights for all your KPIs• See the monetary value of your actions• Team & agent level insights for training• Agent attrition insightsGet started today and Transform your customer service from a cost center to a profit center!"Finally the quality and efficiency metrics are united under one umbrella. Lead with real insights that drive business growth and team engagement."
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