Swinburne University of Technology is a world-class university creating social and economic impacts through science, technology and innovation. In 2022, Swinburne ranked in the top 250 global universities in the Academic Ranking of World Universities (ARWU), confirming its place in the top 1% of universities worldwide. Swinburne confirmed its place in the top 50 universities in the world under 50 years old, rising twelve places in the 2022 Times Higher Education (THE) Young University Rankings. We're a large and culturally diverse organisation with a desire to innovate and bring about positive change. Swinburne offers undergraduate and postgraduate courses, vocational education and research qualifications. We have three campuses located in the eastern suburbs of Melbourne — at Hawthorn, Croydon and Wantirna, as well as a fourth campus in Sarawak, Malaysia. The National Institute of Circus Arts is located in Prahran, Melbourne and we also offer a range of qualifications online through Swinburne Online and Open Universities Australia. In 2019, we unveiled new locations in Sydney and Vietnam and also opened an office in Nanjing, China – further connecting us to some of the fast-growing regions in the world. Join the conversation, follow us on: Facebook: https://www.facebook.com/swinburneuniversityoftechnology Twitter: @Swinburne Instagram: @Swinburne TikTok: @SwinburneUniversity YouTube: https://www.youtube.com/channel/UCzA9KPphNMJEK1J4gWebNQQ Swinburne University of Technology: https://www.swinburne.edu.au/ Jobs at Swinburne: https://swinjobs.nga.net.au/cp/index.cfm?event=jobs.home Swinburne University Sarawak, Malaysia campus: https://www.swinburne.edu.my/ For jobs at our Sarawak campus: https://www.swinburne.edu.my/hr/search-apply.php CRICOS provider code: 00111D Training Organisation Identifier (TOID): 3059 TEQSA PRV12148 Australian University

Website: http://www.swinburne.edu.au/

Employees: 6312

HQ: +61 3 9214 8000

Location: N/A, N/A, au

Revenue: $577.4 million

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Swinburne University of Technology, located in Melbourne, Australia, is a leading institution for higher education and research. With a focus on advancing the art and science of customer experience, the university's Customer Experience and Insight (CXI) Research Group, established in 2018, brings together diverse academic expertise and deep industry engagement to conduct world-class research. The team of experienced research consultants and associates at leading European and American universities work collaboratively with organizations to create and deliver customer value, and ultimately compete on customer experience. The CXI Research Group employs a range of qualitative and quantitative research methodologies and frameworks that generate powerful insights. The team comprises specialists in consumer psychology and behavior, retailing, services, marketing, and management, with a unique background that combines academic training and commercial experience. Swinburne University of Technology is committed to providing a world-class education and producing cutting-edge research that addresses the needs of society and the economy. With a strong focus on innovation and collaboration, the university is well-positioned to continue making a positive impact in the years to come.

The Customer Experience and Insight (CXI) Research Group is a team of experts who work together to improve the way businesses interact with their customers. They do this by combining their knowledge of psychology, marketing, and management with their experience working in industry. They use a variety of research methods to understand what customers want and need, and help businesses create a better customer experience. They also work with universities in Europe and America to stay up-to-date on the latest research and trends. Their goal is to help businesses provide the best customer experience possible and stay ahead of the competition.