Information Technology & Services - Kannapolis, North Carolina, United States
Technology is supposed to make our lives easier...But have you ever spent hours bouncing from one call center agent to another in an attempt to fix a tech problem? Have you somehow traveled from somewhere on planet Earth to Timbuctoo just by calling support lines for what amounts to mediocre support? Why do helplines seem so useless?98% of today's technical support is streamlined through statistic driven call centers where low handle times and bewildering metrics mean more than first-time resolutions and working solutions. Tech ConneX was founded on the idea that you deserve better! Your time is a non-renewable resource;stop wasting it on somebody else's number game.We focus on providing top quality customer service and support in as few calls or visits as humanly possible. We concentrate on first-time resolutions, solutions and education so you spend less time commuting to Timbuctoo and more time using technology to fuel productivity.
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