The Accord Partnership
Management Consulting - , ,
The Accord Partnership Employees
The Accord Partnership Details
Accord comprises a team of very successful, like-minded management consultants with a track record of transforming businesses into world-class performers. We specialise in all aspects of sales and customer service including provisioning via business critical relationships as well as multi-media contact centres and the technologies that underpin them SERVICES • Choosing the appropriate strategy for multi-channel sales and service delivery, with the emphasis on customer adoption of low cost self-service • Determining the target operating model for the above and in response to specific business drivers • Definition and delivery of business transformation to achieve the above • Contact centre sourcing, location, design, build and operational set-up • Programme, project and change management • Development and implementation of balanced business scorecards; KPIs – setting, measurement and reporting (MI) • Measuring and base-lining service performance • Service optimisation supported by benchmarking – customer management, outsourced service provision, field services, card services • Flexible resource modelling – to create optimal functional and numerical flexibility • Workforce Optimisation – demand forecasting, capacity planning (people, buildings & facilities, technology), resource scheduling – the full lifecycle • Financial Modelling – business case, ROI, benefits management and realisation • Aligning business relationships – critical services, managed services, contracts and SLAs • Tender management and bid response
The Accord Partnership Technologies
Content Delivery Networks
Amazon CloudFront
Hosting
Amazon AWS