The Crossroads Group, Inc.

Advertising/Marketing/PR - Keller, TX, US

The Crossroads Group, Inc. Employees
Lisa Morse

Director of Analytics and Compliance

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Ester P

Bilingual Surveyor

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Theresa Bohning

Bilingual Customer Satisfaction Interviewer

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Krislyn Bramwell

Accounting and Benefits Manager

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Emmanuel Llanos

Medical Research Surveryor

Contact Emmanuel Llanos

Adelyn Rivera

Patient Satisfaction Surveyor

Contact Adelyn Rivera

Katherine Boyce

Project Manager and Analyst

Contact Katherine Boyce

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The Crossroads Group, Inc. Details

Since 2003, the mission of The Crossroads Group is simply to help organizations hear and respond the voice of the customer/stakeholder and report findings in manner which facilitates effective follow-up action at all levels (from senior leadership to front-line staff).Specializing in healthcare, The Crossroads Group has designed and implemented hundreds of survey projects over fifteen years. We currently administer about eighty ongoing survey projects across the country and enjoy a client-retention rate of over 90% for patient survey projects (9 out of 10 organizations which start with us continue with us for repeat-administrations of their survey). This loyalty can only result from personalized service (we listen to our clients), a quality survey product at all levels (from questionnaire design to reporting), combined with a great value in terms of cost. We also adapt to the ever-changing needs of our clients through innovative approaches to project management and report design.While specializing in community health center, rural health clinics, health departments, and other primary care delivery organizations, the Crossroads Group also is experienced in providing services for pharmacies, specialty care centers (e.g. Nephrology), Emergency Rooms, and hospitals. The Crossroads Group is also experienced working with health plans and health plan surveys and has provided services in other industries such as education, residency programs, and banking and has implemented several custom surveys to assess special programs or grant-funded projects.

The Crossroads Group, Inc. logo, The Crossroads Group, Inc. contact details
Employees: 20 - 49
HQ: 305-598-3420
Location: Keller, TX, US
Revenue: 20 - 50 Million
Patient Satisfaction Surveys Employee Satisfaction & Engagement Surveys Employee Satisfaction & Engagement Surveys Employee Satisfaction & Engagement Surveys
The Crossroads Group, Inc. Technologies
Email Providers

Outlook

CMS

WP Engine

Fonts

Google Font API

Hosting

Google Cloud Hosting

Email Delivery

SparkPost

Analytics and Tracking

Google Analytics

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