The CX Ops Lab
Management Consulting - Dallas, Texas, United States
The CX Ops Lab Employees
The CX Ops Lab Details
Provides consulting, coaching and fractional executive leadership to technology, eCommerce, professional services, VC and PE firms on:- Customer operational technology evaluation, implementation, optimization and re-platforming (Professional Services Automation PSA | Customer Insights | Self Service)- Service innovation (ideation, white space analysis, methodology, packaging, pricing, go to market)- Organization transformation (functions, skills, offshore, partnerships)- Post acquisition integration- Attracting and developing a diverse and inclusive pool of talent- Building out partner enablement programs- Establishing and improving customer operation functions (customer success, professional services, managed services, support)- Integrated customer ops systems in place for scale and improved forecast predictability- Improving the customer experience
