The Donna

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Donna Holt

Premier ITSM/ITIL Trainer and Consultant

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Are you sick and tired of having to "do more with less", whether it be the information technology arena or customer service, or for that matter, any day-to-day operation. One of the most effective ways to accomplish this is by improving the way we do things. Einstein once said, "…doing the same thing over and over again and expecting different results is insanity." If you're sane enough to read my website, you're sane enough to realize that "somethin's gotta change." Let me show you the way to success. The Donna's goals and objectives are to guide you to Effective and Efficient Day-to-Day Operations. She will provide you with the tools you need to improve the way you do business. These tools include Process Improvement Assessments, consulting and training surrounding the Information Technology and the Technical Support Center industries best practices.

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