The Listening Company
Outsourcing/Offshoring - London, England, United Kingdom
The Listening Company Employees
The Listening Company Details
The Listening Company, which became part of Serco in March 2011, is an award-winning customer communications outsourcer.With 4,000 employees spread across 8 locations, we use a range of services and insights to guide long-term, profitable brand relationships and improve customers' lifetime value. At the heart of our offering is epiCentre – a multi-communication platform that combines email, phone and internet and helps us manage over 60 million conversations a year.We are the fastest growing contact centre in our sector, growing 40% year on year for the last five years. We survey our clients regularly and have a Net Promoter Score™ of 36.
The Listening Company Technologies
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Microsoft Office 365