The Recall Institute
Management Consulting - Sydney, New South Wales, Australia
The Recall Institute Employees
The Recall Institute Details
Despite a food or consumer goods company's best efforts, incidents will happen. Some may even lead to a product recall. They don't have to become a crisis that impacts your brands and your reputation. That is entirely up to how you manage the incident or recall. For a small investment in quality online or onsite training you can protect the hard earned reputation of your business and brands when you have an incident or recall. Many companies take a purely technical approach to managing incidents. While the technical side is absolutely important, incidents often escalate into a crisis because the company fails to also manage the concerns and expectations of stakeholders, what some would call "outrage management". Many call in a PR company as incidents start to escalate and find themselves in even more trouble as consumers see through the corporate PR bumph.The Recall Institute provides online and onsite courses in product recall and crisis management that are focussed on managing both the technical side of incidents and recalls and the outrage side. It is the balance between these two that prevent a crisis and leaves the company's reputation in tact - in fact often enhanced.Our courses enable food and consumer goods companies to build product recall programs that are consistent with the international standard for product recall - ISO 10393 and the Australian standard - AS/ISO 10393. Managing Director, Steve Hather was a co-author of those standards. We guarantee that following our program will meet the requirements of all known food and consumer goods quality management standards that have a recall component and all insurers requirements for product recall programs.
