Management Consulting - Boerne, Texas, United States
Our management consulting approach goes right to root cause analysis of your marketing, product and operations opportunities to ensure you are focusing on the right things to improve your customer experience. While "customer experience" still seems abuzz in the industry, we all know that if you take great care of customers, they will do more business with you.So if you're looking for the consultant that will tell you to gut your infrastructure, triple your investment in your digital marketplace or change your teller/agent compensation to achieve your goals, go talk to the big 4 consultants. This isn't what we do. We focus on low-hanging fruit that you may not see from your vantage point.With extensive experience working at companies like Allstate Insurance Company, Countrywide Financial, Bank of America and USAA, we've seen it all.Marketing Consulting ServicesWhether you are looking to develop your marketing strategy, craft your value proposition, optimize your marketing supply chain or maximize your results for your spend, this is our bailiwick. Unlike other firms, we can help build sales funnels, quickly identify the real issues and help you build a solution to get back on the right track.Product Consulting ServicesDo you have a staid or stale product set? Have you done true consumer research to see what they are looking for?Are you managing today's consumer needs and only minimally investing in consumers' future needs? We can help you evaluate what consumers truly think about your products and what features, benefits or new products you could offer to acquire new customers or generate a deeper relationship with existing ones.Operations Consulting ServicesWhether you are trying to improve field-agent production, contemplating outsourcing your contact centers, utilizing staff augmentation or looking into robotic process automation, we can help you rationalize which gets you the best return short and long term.
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