The Service Profit Chain Institute
Management Consulting - Hingham, Massachusetts, United States
The Service Profit Chain Institute Employees
The Service Profit Chain Institute Details
The Service Profit Chain Institute was founded by Joe Wheeler and Professors James Heskett and W. Earl Sasser of the Harvard Business School. Our mission is to help our clients succeed by connecting the links between employees, customers and profits.Our capabilities include:Building Leadership Capability: Client-specific leadership training and development solutions to align the behaviors of senior executives to support the implementation of customer-driven strategies and lead organizational change.Results Driven Consulting: Projects focused on specific elements of the Service Profit Chain, ranging from re-design of the customer experience to improve customer satisfaction and loyalty to implementing the entire Service Profit Chain Management System™.Innovative Learning Solutions: Training programs and management tools designed to enable managers and employees to consistently exceed customer expectations at critical Moments of Truth that drive loyalty.Our latest book, The Culture Cycle by James Heskett provides new insights into the proven practices of Service Profit Chain Leaders.Email us at info@serviceprofitchain.com or call 1-877-777-0455 for more information.
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