The Talent Factors

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Founded by Gary Ware, PhD, The Talent Factors is a boutique talent management consulting firm providing the tools and expertise needed to hire, develop and retain top-talent. Dr. Ware has over 20 years experience helping domestic and global call centers in the receivables industry grow and prosper by: * Hiring the right people for the job with proven pre-employment assessment instruments and focused interview processes; * Creating on-boarding processes that lead to rapid engagement and long-term commitment; * Training and developing leadership staff - including supervisors, managers, and senior members of the leadership team; * Implementing Performance Management and Measurement processes aligned with organizational goals to improve performance and increase productivity; * Building a culture of Recognition and Reward leading to greater motivation, productivity, and employee commitment to the organization.

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