Logistics and Supply Chain - , Maharashtra, India
Tiger Pug India Operations are focussed on eCommerce Returns Management, Reverse Logistics and excess inventory liquidation. Our parent company, Tiger Pug Commerce is a cross border ecommerce company.Ecommerce is likely to grow rapidly in the next few years and may become a dominant sales channel for many businesses.One of the big challenges of ecommerce is business profitability.The reason for this is that there are several additional expenses that go into an ecommerce business which are not prevalent in the traditional brick and mortar.One such area that you may want to consider evaluating and optimizing is that of product returns.Product returns are an essential part of ecommerce. Not only do brands have to provide return options to be positioned as consumer friendly but also to be able to get higher consumer loyalty and repeat purchase. A loyal customer may want to have options while selecting from a new range and may therefore order more than one product, evaluate what they bought, and then returns the one that they don't want. This is a form of customer service just like you would have in-store.While your new product fulfilment is done from your ecommerce warehouses or distribution centers, product returns could be consolidated with a specialist returns management facility as it would provide the following advantages:1. Priority and focus as this is the main business of the returns management facility2. Specialist product knowledge to be able to take necessary actions3. Specialized facility for inspection, segregation, repackaging, refurbishment and liquidation and disposalNot only can you can use the services of Tiger Pug to improve your returns recovery but also provide higher level of customer service with the following additional services:1. Coordination of all consumer returns and pickup2.Streamlining of refunds for consumer refunds against returns3.After sales in-warranty replacements4. Recycling of products