Doing best what matters most to customers. Helping organisations improve customer experience through the provision of expert research and actionable insight.We are specialists in customer experience measurement with a proven track record of improving companies' customer satisfaction, loyalty and value. We provide our clients with a range of research and focus on providing first class and actionable customer insight. This enables them to drive change and ROI from their customer research programmes.Specialising in measuring customers' satisfaction and loyalty means we have vast experience in: All data collection methods (e.g. Tel, F2F, online, IVR, text and postal) Reporting (e.g web reporting, dashboards, workshops, board presentations,) Benchmarking data Clear, relevant and actionable communication of data is key to changing behaviours. We provide: Informative, reliable, benchmarkable results (NPS, Satisfaction Index, satisfaction, loyalty & importance scores, customer experience modelling, vox pops)Compelling commercial reasons why customer loyalty pays (using your internal data to put £s against customer satisfaction) We build lasting research partnerships and have experience across all industries. Our client list includes: The Institute of Customer Service, Saint-Gobain, Co-op, LV=, Ovo Energy, Nationwide, Biffa, Direct Line Group, Irish Life and Housing Associations across the UK.We also run training courses on all aspects of Customer Experience Measurement in London, Manchester & Birmingham. Courses range from Customer Journey Mapping, Storytelling / Voice of the Customer, Customer Surveys and many more.

Website: tlfresearch.com

Employees: 100 - 249

HQ: N/A

Location: Huddersfield, ENG, UK

Revenue: 5 - 10 Million

TLF Research: Expert Customer Experience Measurement and Insight TLF Research is a leading market research company specializing in customer experience measurement and insight. Located at Taylor Hill Mill in Huddersfield, UK, the company provides expert research services to organizations across various industries, helping them improve customer satisfaction, loyalty, and value. With a proven track record of delivering actionable insights, TLF Research has established itself as a trusted partner for businesses looking to enhance their customer experience. The company's comprehensive research services include data collection, reporting, benchmarking, and training. They offer a range of data collection methods, including telephone, face-to-face, online, IVR, text, and postal surveys. Their reporting services include web reporting, dashboards, workshops, board presentations, and benchmarking data. TLF Research's team of experts is committed to providing clear, relevant, and actionable communication of data, which is key to changing behaviors and driving ROI from customer research programs. TLF Research's client list includes prominent organizations such as The Institute of Customer Service, Saint-Gobain, Co-op, LV=, Ovo Energy, Nationwide, Biffa, Direct Line Group, Irish Life, and Housing Associations across the UK. The company's CEO, Rob Macdougall, leads a team of experienced professionals who are passionate about delivering high-quality research and insight that makes a real difference to their clients' businesses. In addition to their research services, TLF Research also offers training courses on various aspects of customer experience measurement, including customer journey mapping, storytelling, and voice of the customer. These courses are designed to equip professionals with the skills and knowledge they need to measure and improve customer satisfaction effectively. Overall, TLF Research is a trusted and reliable partner for businesses looking to enhance their customer experience. Their expertise in measuring customer satisfaction and loyalty, combined with their comprehensive research services and training programs, makes them a valuable resource for organizations seeking to improve their customer experience and drive business success.

We help organizations improve their customers' experience by providing expert research and useful insights. We specialize in measuring customer satisfaction and loyalty, and we have a proven track record of improving companies' customer satisfaction and loyalty. We provide our clients with a range of research methods and focus on giving them useful and actionable insights. This helps them make changes that improve their business. We have experience in many different data collection methods, such as phone, face-to-face, online, IVR, text, and postal. We also provide reporting in various formats, such as web reporting, dashboards, workshops, board presentations, and more. We are good at communicating data in a clear and actionable way, which helps organizations make changes to improve their customers' experience. We provide our clients with reliable and benchmarkable results, including NPS, Satisfaction Index, satisfaction, loyalty, and importance scores, customer experience modeling, and vox pops. We also show our clients the commercial benefits of improving customer loyalty using their own data. We build long-lasting relationships with our clients and have worked with many different industries. Some of our clients include The Institute of Customer Service, Saint-Gobain, Co-op, LV=, Ovo Energy, Nationwide, Biffa, Direct Line Group, Irish Life, and Housing Associations across the UK. We also offer training courses on all aspects of Customer Experience Measurement in London, Manchester, and Birmingham. Our courses cover topics such as Customer Journey Mapping, Storytelling / Voice of the Customer, Customer Surveys, and more.