Renewables & Environment - , ,
As a heat pump pioneer established in 1999, Tongyi is the most professional manufacturers for heat pump water heater in China. Being an ISO 9001:2008 and ISO 14001 certified manufacturer,we strive to satisfy customer demands effectively and efficiently.We always put quality on the top. For each process, we established clear work instructions and guidelines which let our workers easily and fully understand the production and their tasks, so that can ensure the quality. In addition to above, all the incoming, process and outgoing inspections are very strict:-Incoming inspection: All the key parts are 100% inspected according to international standard and customer's standards-Process inspection:IPQC will inspect all the process randomly-Outgoing inspection: All finished heat pumps are 100% inspected before shipment according to international standards and customer's standards. On request we can provide inspection reports to customersService-Pre-sales service:Just tell us your questions or needs, we hope to provide you with satisfactory answers and solutions by professional knowledge. Our service and support teams are ready and eager to help. They will guide your choice or tailor the most suitable solution for you, so the fit is the best to your needs. Our R&D will support you on finding the right fit and engineering design.-Sales service:Our sales team will keep in touch with you and will follow up the production schedule to make sure your products can be shipped on time.-After-sales service:If you still have any questions or are in dire need of help, our service and support team may be quickly reached through our remote support system. We are striving for building a service & support center near your location, if there is not one there. Besides our above mentioned services, all of our heat pumps are provided limited warranty. Spare parts are free of charge and are provided with shipment. Any problems will be replied and solved within 48hrs.
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