TravelBPO
Outsourcing/offshoring - Las Vegas, Nevada, United States
TravelBPO Employees
TravelBPO Details
In today¹s age of Internet, the first experience that your potential customers has with your travel business (hotel/tour agency/cruise liner) is not when he arrives at your hotel lobby or when he comes on board one of your tours but when he is researching on your website to decide whether or not to choose you for his travel bookings. When users arrive on your site they are looking for 'instant' answers. The faster you serve those answers, the better you¹ll convert. Not every one is patient enough to dial an international number, wait for a reply over email or readthrough FAQs to get their questions answered. You may be losing many sales to your competitors, which are only a mouse click away. This is where TravelBPO steps in.With operations in over 18 locations globally, we are a leading provider of multilingual outsourced customer contact solutions and call center services for travel e-businesses. We specialise in offering 24x7 interactive and consultative Live Chat Support, manned by ourteam of highly knowledgeable travel specialists- aiming at converting every enquiry into a reservation.At TravelBPO, we do not hire regular call center staff to answer your customers. Instead, we hire people who share our passion- Travel. Travel junkies, travel bloggers,experienced professionals from airlines, tourism and hospitality industry or simply people who are passionate about travel. Why? Because an unenthusiastic, unmotivated regular customer service rep cannot guide your potential customers and stimulate their imagination that motivates them to get going, like an intellectually motivated travel enthusiast would.
