Information Technology & Services - Cape Town, Western Cape, South Africa
Ubiquity Consulting has some six years commercial experience in Natural Language Processing (NLP) as the first data-at-rest social analytics consultancy in Africa and the Middle East. Ubiquity AI was established in 2018, building on Ubiquity Consulting's NLP expertise which is central to our chatbot design, development and automation (RPA) capabilities. Ubiquity AI - based in South Africa and France - has been immersed in R&D since 2016 to develop an AI communications solution that broaden access to financial services in South Africa, culminating in #Simone - the world's first AI chatbot designed to identify indicators of consumer distress and help consumers. Simone started out as an ambitious technology project to put and end to inefficient one-way communications between financial services companies and their customers - making letters, SMSes and emails from unattended boxes obsolete. The idea was simple - automate ALL customer communications through two-way channels - in a way that empowers customers and saves companies a ton of money, while mitigating their risk. Achieving the goal was a different matter altogether. Today, Simone's underlying technologies incorporate AI, #blockchain, robotic process automation (#RPA) and natural language processing (#NLP), and she is the world's first AI chatbot designed to identify indicators of consumer financial distress - and more importantly help that consumer through supervised autonomous or Human-AI collaborative interventions. While we are focussed on financial services now, we've also identified other areas where our technology can improve lives, like preventative healthcare and disease-management, improving access and accountability for public sector service delivery, and improving and driving down the cost of education.
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