Consumer Services - Curitiba, State of Paraná, Brazil
Heverton Anunciação is the author of those important books:- 30 Advices from 30 Greatest Professionals in CRM and Customer Service in the world, preface by Don Peppers.- The Official Dictionary for ERP, CRM, UX, Business Intelligence, Data Warehouse, Analytics, Big Data, Custo- 41 Advices from 41Greatest Professionals in CRM and Customer Service in Brazil
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