- Vancouver, British Columbia, Canada
By measuring customer satisfaction, we turn happy customers into promoters, and unhappy customers into a valuable resource for businesses. Through Upperly platform Businesses will be able to enhance customer satisfaction. They also collect more 5-star reviews and avoid receiving 1-star reviews on Google. Net Promoter Score (NPS) is a simple and strong customer satisfaction method fully implemented as a tool in Upperly. Businesses can assign customers to their employees and measure their performance by calculating NPS per employee. Larger businesses that have multiple independent agents working under their umbrella could also benefit from Upperly. If an agent does not do a great job and does not meet customers expectations, company reputation will be ruined. They will not even know about it until the customer leaves or does not come back. Upperly could prevent this situation.
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