Information Technology & Services - Fredericton, New Brunswick, Canada
In the eyes of its customers, an organization's ability to deliver an experience that sets it apart from its competitors increases customer spending and inspires loyalty. If a customer has a lackluster experience, they are not likely to remain loyal or spend more.CxEngage™ enables a real-time feedback channel across all customer touch-points allowing your organization to engage "in the moment" before that lackluster customer experience impacts retention, loyalty, and revenue. If not already, CxEngage™ will be the cornerstone in your Customer Experience Management program.