Utilities - Poulton-le-Fylde, England, United Kingdom
Utility Collections are a creative and innovative disruptor within the debt collections industry. With national coverage and by focusing our attention on the energy sector, we help suppliers and their customers resolve outstanding invoices before the need for costly and time consuming court and disconnection procedures. Our field based Customer Account Managers all have energy industry experience and understand the complexities involved in resolving outstanding invoices. Working in partnership with suppliers, we approach each account with an open mind and become an extension of our clients customer service strategy. Given the current challenging circumstances throughout the country, we work closely to support customers to pay their outstanding bills, whether through full payment, query resolution, payment plan management, change of tenancy and smart meter appointment generation.Utility Collections save our clients time and money whilst improving their cash-flow and reducing their cost to serve.
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