ViDeC training & consulting
Consumer Services - , ,
ViDeC training & consulting Employees
ViDeC training & consulting Details
Most businesses focus on the task of maximising the profit from the current sale; repeat business will look after itself.Because these companies are cost driven and short term focussed.A customer driven focus is a long term focus and these long term benefits are hard to quantify. So a customer driven focus requires entrepreneurship, courage and persitance:results are intangible and less predictable - most of the time.But like Mahatma Gandhi said:"A customer s the most important visitor on our premisesHe is not dependent on usWe are dependent on himHe is not an interruption of our work.He is the purpose of it.He is not an outsider in our business.He is part of it. We are not doing him a favor by serving him.He is doing us a favor by giving us the opportunityto do so."Bring heart and soul (back) in your business..But truth is: if you look after getting the repeat business, the profit now will largely look after itself.
