Information Technology & Services - San Diego, California, United States
Vinc is a cutting-edge technology that allows you to put your own knowledge & expertise, or the knowledge & expertise of your best expert(s) in the cloud in the form of a "virtual expert". That virtual expert is available to who ever you desire, 7 days a week, 24 hours a day, 365 days a year to provide support and assistance, on demand, via an engaging, life-like experience. With Vinc you can provide a level of support and assistance to customers and employees that is a generation beyond manuals, websites, or instructional videos.Like a real-life expert, Vinc adapts to each situation and responds to the needs of each user, answering their questions and providing assistance of a type and at a level of detail that each different individual needs to be successful the first time they attempt a task and every time thereafter. Vinc can assist employees to assemble, test and service products; explain products to customers; guide a new user in the use of a product or service; emulate the cognitive processes of expert practitioner to inform and guide the actions of non-expert practitioners; provide effective customer support; provide on-the-job assistance to employees; and much more.Vinc incorporates a unique, patents-pending conversational structure that has no bounds and that seamlessly integrates rich media such as images, videos, animations and audio. Users can experience Vinc on a wide range of devices from smartphones, tablets, laptops & computers, to even Smart TVs.